Each franchisee is the boss of their own structure and, as such, is also responsible for updating their knowledge and expertise as well as that of their teams when applicable.
Optimize 360 ensures, in parallel, that its franchisees are able to meet the quality standards which bring into play its credibility and brand image with respect to end clients.
OptimEurope therefore organises mandatory training so that all franchises can update and develop their knowledge.
Updating sessions are organised remotely (Zoom Meetings) or on-site as soon as technical and technological evolutions make it necessary.
The franchisor also provides guidance and carries out an annual operating audit along with the franchisee to ensure that tools and standards of service are implemented.
On a daily basis, Optimize 360 and its franchisees are on hand for their own colleagues, via several WhatsApp groups, to provide occasional and quick help of any kind whatsoever.
What happens if you encounter a technical problem? Or are having difficulties or specific issues with potential clients?
Optimize 360 will always be there. It does everything in its power to ensure that franchisees benefit from the best possible conditions for working and providing their clients with a high-quality service.
Finally, Optimize 360 has acquired the best licensed tools on the market.
Optimize 360 is also a certified “Google Partner” agency.
In this respect, and with regards to support with and use of its tools, an annual license fee corresponding to 10% of turnover (excluding taxes) is paid quarterly to OptimEurope by its franchisees.